Work

4 builds, written for engineers. Client names are withheld; everything else is exactly what happened.

• Onboarding a 7th country into a live multi-country org

  Flagship

  Global food safety and testing company · July 2024 – February 2025

  Added a seventh country to a shared production org in a 3-hour window: ~240 components, zero downtime, no post-go-live defects.

  ApexLightning Web ComponentsFlowExperience CloudSalesforce Knowledge

• Lead intake and patient financial estimates on Health Cloud

  US behavioral health provider · November 2024 – present

  Cut inbound lead noise ~50%, and automated the up-front cost estimate patients receive at admission.

  Salesforce Health CloudApex (Queueable, Batch)FlowLightning Web ComponentsREST API integration

• Prior-authorization automation — LLM and RAG inside Health Cloud

  Behavioral health · selected for the firm's flagship product · Personal project → productization

  Started as a personal project, pitched to leadership, and selected for integration into the company's flagship product.

  ApexSalesforce Health CloudRAG pipelineLLM orchestrationAgentforce

• Multi-source orchestration agent for support triage

  Internal tool · Ongoing

  One orchestrator coordinating Jira, email and Salesforce cases into a single priority-ranked triage dashboard.

  LLM orchestrationJira APIEmail integrationSalesforce CasesAgentic tooling

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